Design and manufacturing times may vary depending on the product ordered and the time of year (school holidays, bank holidays, Christmas holidays).
Standard manufacturing times are usually 15 working days (summer season and Christmas holidays excluded). These times are indicative and non-contractual.
Once your order is received in our logistics warehouse, it is shipped within 48 hours.
Once your order has shipped, you may track it with your account number on our website.
As a general rule, delivery times are between 2 and 3 days, depending on the carrier chosen at the time of your order and your destination country.
We ship worldwide.
By creating a customer account on our site, and a shipping address, the shipping fees are calculated according to the destination.
Your order will be shipped to you:
In mainland France, Corsica and other French coastal islands you can choose to have your order delivered by Mondial Relay, DPD home delivery or Chronopost express delivery.
For parcels over 25 kg, UPS home delivery is available.
In Europe, you can choose home delivery by Chronopost or DHL Express/ECO.
In Switzerland and the UK, you can choose delivery by Colissimo or DHL ECO.
For other countries, your order will be delivered by a reliable local carrier.
Delivery costs vary according to your delivery location. Please find below some examples:
In mainland France:
- Mondial Relay: Free delivery for all parcels over 1 kg
- DPD: from €4.99
- Chronopost 13: €24.99
- UPS: from €34.99
For all other destinations, please create a customer account and register your address to see the exact delivery cost for your order (please note that Chronopost rates in the EU are €19.99.).
For international deliveries outside Europe, the delivery charge does not include the administrative costs of export customs clearance. French VAT is not applied to the order, but the customs duties and VAT of your country will be charged upon receipt of the goods, as determined by the customs authorities.
The shipping address communicated to the carrier is considered final.
A change of address is possible but the extra charges incurred will be billed to the customer.
In fact, changing the shipping address genrally means changing the carrier and therefore additional management fees. These fees charged to the carrier will be billed to you. Please feel free to contact us for more information.
Please remember that an address change may delay your delivery by 2 to 3 work days.
Contact us today!
+33 5 35 54 35 00