Updated: 25th April 2018
Planète Air gives the utmost importance to your privacy, this is the reason why we have put in place procedures that allow us to insure the confidentiality of the personal information you confide in us when you join our web site or place an order on loftnets.com/en.
We promise to work alongside current legislation, to protect your private information, insure the protection, the confidentiality, not to alter, the availability and security of the personal information that you have given to us and provide you with the following engagements:
We will keep you informed of the purpose and the destination of the collected information;
We will collect and use only the information necessary for the purpose our interactions;
We will put in place all reasonable technical and organisational measures for the protection of your personal data against disclosure, loss, alteration or unauthorised third-party access;
We store your personal data the time necessary to complete the specific interaction or service;
We offer you the possibility to modify and update your personal information directly via your online account with loftnets.com. You can also exercise your right to the deletion of the data held by us, through a simple call to our customer service department on +33 (0)5.56.36.04.62 or by writing to us at firstname.lastname@example.org
Your information would be collected in the following situations:
Declared personal data that you provide us in the context of our commercial relationship for example during:
This data is collected by forms are on our websites, paper or in response to questions asked for example by our customer service representatives.
The red asterisk on the forms and websites marks the information we are obliged to collect.
To fully benefit from our services and delivery it is necessary to collect your name, postal address, email, a contact telephone number and eventually your date of birth.
They are collected from your use or your purchases of our products and services, as part of our commercial relationship.
On the site we also collect:
Exclusion of certain categories of personal data
In accordance with the law, we do not collect any category of personal data that would reveal racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, personal genetic data, biometric personal data for the purpose of uniquely identifying a natural person, personal data relating to health or personal data concerning the sex life or sexual orientation of a person.
These categories of personal data are never collected or processed by Planète Air.
We will use your data in accordance with the terms of this Policy, the general conditions of sale or use of our products and services and in a way that always respects the transparency and insuring the security of your data.
Examples of use:
These interventions are implemented considering your interests and your fundamental rights as a client. As such, they are accompanied by guarantees and safeguards to protect your interests and rights, while balancing the legitimate and relevant interests we pursue.
We carry out analysis of collected information for marketing purposes.
For this purpose, the information in the detailed profiles are transformed and given pseudonyms to be used for the following reasons by our commercial partners:
If you wish to opt out and not receive targeted advertising based on your personal interests, you can disactivate this option on the personal account page in the section: My subscriptions: Adjust the settings.
About customised Ads
We collaborate with advertising partners to offer advertising content that is always more useful and interesting. To do this, we’ll use, for example, the information that our partners share with us. This enables us to offer you most relevant advertising.
We insure that only authorised persons can access your personal data when it is necessary for the execution of our commercial relationship.
Our service providers may also be recipients of the personal data strictly necessary for the performance of the services we have entrusted to them (example: delivery address ...)
Certain personal data may also be sent to third parties to meet with legal, regulatory or contractual obligations or to legal authorities.
The data is stored respecting the French law and European regulations.
We may share with other companies’ personal data necessary for the implementation of services you have contracted or subscribed (examples: home delivery, collection points, product availability alerts ...)
Transactions with a third-party provider and your data are subject to a contract to ensure the protection of your information and the respect of your rights.
The duration of conservation of your data respects the recommendations of the CNIL and other legal obligations:
During the consultation of the website, Planète Air, subject to your choice, will place on your computer, through your browser, a file called a "cookie". It will allow us during the period of the validity of the cookie, to identify your computer during your subsequent visits. Partners or third-party service providers may also, subject to your choices, placing cookies on your computer.
Cookies are essential to navigation on our site, especially for the proper execution of the order process. Only the issuer of a cookie may read or modify the information contained in this cookie. You will find below information about cookies that may be placed on your computer when you visit pages of the site loftnets.com/en, it will give you the option to remove or refuse the registration of these cookies on your computer.
The cookies we issue are used for the purposes described below. These cookies are essential to navigating on our site. Their removal can lead to navigation difficulties and the impossibility of ordering. We therefore advise you not to delete them.
These cookies are for measurement of audience and statistics that we emit allow us to establish statistics and frequentation data (counting of the number of Internet users navigating on our site) and of use of the various composing elements on our site (categories and content visited, navigation). These cookies are essential because they allow us to improve the interest and the ergonomics of our services even to detect navigational problems. In addition, the, Prestashop cookies allow you to maintain an active session for the duration of your browsing.
|Cookie type||Usage||Duration kept||Who?||More Information|
|Prestashop Cookie|| Identify the user so that he can add to the cart without having an account|
Identify the user
Save the basket
|7 days||Planète Air||/|
|Google Analytics Cookie||Audience measurement||30 days||Alphabet / Google Inc||Google Analytics Policy|
For more information please contact : email@example.com
Third-party cookies and advertising
When a user clicks on an advert on the site a cookie is placed on their computer.
|Cookie type||Usage||Duration kept||Who?||More information|
|Affilinet / Awin|| Targeting advertising |
Refusal of cookies
Though the use of your browser settings, you can, at any time, simply and for without charge, choose whether you wish to accept the recording of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and stored on your computer or, alternatively, that they are refused.
Setting up your browser software:
If your browser software is set to accept cookies on your computer, the cookies embedded in the pages you have viewed will be systematically saved upon the computer.
You can set your browser software to:
Warning: Any setting that you perform on your browser concerning the acceptance or refusal of cookies may change your browser settings and your conditions of access to certain services that require the use of these cookies.
How to exercise your choices, depending on the browser you use?
The configuration of software regularly differs from provider to provider. It is usually described in the help menu of your browser software. We suggest you check carefully. You’ll then be better able to know how to modify for your needs, in terms of cookies.
You can exercise your access rights:
Planète Air / Loftnets
24, rue Minvielle
33 000 BORDEAUX
Respecting your right to the protection, security and privacy of your personal data is our priority.
Planète Air / Loftnets is committed to implementing organisational and technical security measures adapted to the degree of sensitivity of personal data, protecting them against malicious intrusion, loss, alteration or disclosure to unauthorised third parties.
When designing, selecting and using services for the processing of personal data, Planète Air takes account of the right to protection of personal data from the moment they are conceived.
For example, we use pseudonymisation or anonymisation, as appropriate, for personal data whenever possible or necessary.
As all personal data is confidential, access is restricted to Planète Air / Loftnets employees, or service providers acting on behalf of our company, who’d need it for the execution of their assignments. All persons having access to your data are bound by a duty of confidentiality and expose themselves to disciplinary measures and/or other sanctions if they do not respect these obligations.
Transactions with third party recipients are bound by a contract to ensure the protection of your personal data and the respect of your rights.
We are fully committed to protecting the personal data you entrust to us. In this constant concern for security and protection, we encourage you to exercise caution to prevent unauthorised access to your personal data and protect your devices (computer, smartphone, tablet) against any unwanted or malicious access using strong passwords, it is recommended you change these regularly. If you share devices, we recommend that you log out of your session after each use.
We have a designated Privacy Officer (DPO) to whom you can send any queries using the following address: firstname.lastname@example.org