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No matter how well you look after your home net once it has been installed, it is still possible for a mesh to be broken by a sharp instrument or accident. LOFTNETS can help you to find the right solution.
If a mesh breaks, it is essential to contact our customer service team to find out exactly what steps should be taken. Depending on the exact details, we can send you a repair kit with a replacement thread ("gasket").
A video tutorial is available on our YouTube channel detailing the various steps involved in repairing a mesh:
This solution can be used for a maximum of four meshes in a single home net. If more meshes break, which would be extremely rare, you will need to return your net to us.
Any other defects will be dealt with on a case-by-case basis. Please contact our team to find out what to do next.
LOFTNETS makes it a point of honor to deliver its customers a top-quality net with a very secure installation system. We will be on-hand during and after installation, and even several years later, ready to help and advise you on any defects.
IMPORTANT :
LOFTNETS catamaran trampolines and home nets come with a two-year warranty. As our nets are custom-made, each situation will be assessed on a case-by-case basis, even during the period covered by the warranty.
This is why we ask customers to get in contact as soon as they notice a defect so we can find the best solution together.
Ensuring everyone’s safety, children in particular, is our top priority and we do everything in our power to ensure customer satisfaction at every level.
Contact our customer service team:
- By phone, from Monday to Friday, 9 am to 6 pm (GMT+2) on +33 (0)5 35 54 35 00
- By email at contact@loftnets.com