LOFTNETS' commitments

A leading manufacturer of catamaran trampolines and home nets, LOFTNETS is committed to offering wide-reaching access to a unique product made in France.

Commitment 1: 20 years of expertise

LOFTNETS is the leading manufacturer of home nets, drawing on expertise developed from our unique experience in the production of catamaran trampolines and the extremely high standards they demand. We put all our skills and production knowledge to work for your custom-made projects and needs.

From advice on the type of structure you need to install your net in your lounge or garden, to developing a plan that will enable the manufacture of your ideal net, our technical skills will be put to good use to support you throughout your project, from A to Z.

This expertise culminates in the careful design and production of your net in our Bordeaux workshop. Our team of sewing and nautical textiles specialists use their comprehensive range of skills to design your net, skills that have garnered consistent satisfaction among our customers for many years.


Commitment 2: Specialists dedicated to your needs

A key step in designing a custom-made home net is carefully listening to and compiling your needs to ensure each is fully met.

Office team Loftnets Large

For this reason, LOFTNETS’ team includes a collection of trained, experienced technical advisers, on hand to oversee every type of catamaran trampoline and home net project.

From specialist advice on which fasteners to choose, to clear information on which mesh is better suited to your needs, and contact with an artisan fitter in our network able to oversee installation of your net... our team is ready to answer all your questions and guide you through every step of your project.

Our technical advisers speak French, English, German, Spanish and Italian, and will be able to answer all your questions about home nets and catamaran trampolines, no matter how complex. They are available to help from Monday to Friday, 9 am to 6 pm (GMT+2) on +33 (0)5.35.54.35.00 or by email at contact@loftnets.com.

Commitment 3: High-quality French production

Due to its history, development, innovations and sporting exploits, the world of sailing has always been inherently linked to France. LOFTNETS manufactures its home nets and catamaran trampolines from its workshop in Bordeaux, a port town home major naval construction sites.

Choosing LOFTNETS guarantees you a high-quality product made in France supported by:

  • A multihull market driven by France representing approximately 70% of the international market
  • A team of net design experts specializing in sewing and nautical textiles trained at businesses specializing in sewing and textiles
  • Complete technical control over production at our workshop, from design to shipping
  • Dedicated advisers on hand to offer you assistance and support in our offices located near the workshop and the Cité du Vin, an icon of Bordeaux culture.

Staying close to the boats that forged our expertise, our team continues to develop the highest level of net design techniques, staying up to date with the latest trends and innovations. A truly artisanal workshop, we guarantee customized nets made by hand that will meet all the needs of your interior design, renovation and sailing projects.
 
LOFTNETS draws on the world of French custom-made décor, offering premium, made-in-France home nets and catamaran trampolines.

Commitment 4: Alterations

You have almost certainly been thinking about the project for your net for months. Your satisfaction is our number one objective, as it ensures all your expectations have been met.

Our design process includes modelling of a custom-made plan before your net’s production, which is either completed independently by our team for a simple project (square or rectangular nets, without cut-outs) or with your approval for more complex projects (trapeziums, nets with cut-outs, shapes with more than four sides, etc.).

When designing your net, all these characteristics are taken into consideration. This enables us to produce a net that exactly matches the design plan. As with any custom-made project, we offer an alterations service at our Bordeaux workshop, where any necessary post-production changes can be made to your net. Contact our team, who will be able to advise you on which alterations need to be made.

Commitment 5: Fast and easy international delivery

In 2022, LOFTNETS internalized its parcel preparation and shipping processes to ensure faster and simpler delivery of your net. This enables LOFTNETS to ship its nets anywhere in the world, using a range of shipping companies accessible to all customers.

Shipping times for nets vary depending on the type of product ordered and the time of year. Shipping may take longer during the summer holidays and festive season.

Nets take an average 15 working days to manufacture, although these estimates are provided for guideline purposes only. Once your net has been manufactured and prepared at our workshop, it will be transferred to the shipping company within 24 hours.

LOFTNETS undertakes to deliver your net anywhere in the world and offers tracking from start to finish, to ensure complete control of the production process.

Commitment 6: 100% secure payment and data protection

LOFTNETS promises to always protect your data on our website, first through the strict application of our GDPR policy for the secure processing of your data, and secondly through optimum encryption of the data shared with our partners.

Encrypted cookies enable us to personalize the customer relationship, measure audiences and ensure you enjoy our best offers via premium content and ads. Although all of these cookies are essential for us, you can choose when and which you allow. We will never install cookies on your device without your consent.

For online payments, LOFTNETS offers 3-D Secure payments from €150 to help fight fraud.

3-D Secure (also known as "Verified by Visa", "Visa Secure", "Mastercard SecureCode" or "Mastercard Identify check") is a system for authenticating payments that helps increase security when making online purchases. When making a payment, your bank verifies the cardholder’s identity before approving the transaction. This service is offered free of charge by your bank for payments made with Carte Bleue, Visa and Mastercard.

The following certified payment methods will be offered with your purchase order or online order:

  • Bank card
  • PayPal
  • Bank transfer: We will provide you with our bank details (IBAN/RIB). Remember to include your order number in the transfer reference
  • Cheque made payable to PLANETE AIR - LOFTNETS


Commitment 7: Optimized fabric off-cuts

Starting its journey in the world of sailing, LOFTNETS learned its trade by making catamaran trampolines and has been committed to protecting the environment since its creation.

With ecology in mind, the LOFTNETS team have found a solution to help move the world forward. In 2021, we set up what we believe is the best way to optimize the fabric offcuts linked to production of our home nets.

Forever a pioneer in its field, LOFTNETS doesn’t just recycle, we upcycle! Upcycling is a procedure that takes used products and items and gives them a new, longer life.

LOFTNETS now does its bit for the planet every day by making net bags from the fabric offcuts created when producing its catamaran trampolines and home nets. Made from catamaran net mesh, these sacks are ultra robust and great for carrying very heavy loads, making them super long-lasting.

Commitment 8: LOFTNETS thanks its community

Customers satisfaction is a key priority at LOFTNETS. After your net has been installed, if you wish to share your project with the LOFTNETS community, simply send us your best photos (highest quality possible) and become a LOFTNETS ambassador! We will be delighted to post them on our website and in our communications to inspire our future customers who dream of seeing the same project in their home.

LOFTNETS is also on social media, where you can tag us in your stories and posts on Instagram and Facebook. We would also be delighted to repost your content in our community.

Contact us

Thank you for choosing us, please get in touch if you have any questions on +33 (0)5.35.54.35.00, Monday to Friday, 9 am to 6 pm (French hour), or email us at contact@loftnets.com.